Shipping policy
Shipping Policy
UK Delivery
All UK orders are sent using Royal Mail Tracked 24.
Delivery Charges
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Orders under £20: £2.99
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Orders of £20 or more: Free Next Day Delivery
The qualifying order value is the merchandise total after discounts have been applied, excluding delivery charges.
Delivery Times
Royal Mail Tracked 24 has a delivery aim of the next working day after dispatch, including Saturdays in most areas. This is a delivery aim and not a guaranteed next-day service.
Delivery may take longer during busy periods, bank holidays, severe weather, Royal Mail disruption or when delivering to certain postcodes and remote locations.
Order Processing
Orders placed before 2pm on a working day will normally be dispatched on the same day.
Orders placed after 2pm, during weekends or on bank holidays will normally be dispatched on the next working day.
Once your order has been dispatched, we will send you a confirmation email containing your tracking information.
Tracking Your Order
You can follow the progress of your delivery using the Royal Mail tracking number provided in your dispatch confirmation.
Please allow time for the tracking information to become active after your order has been collected.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered the dispatch process.
SEGASTORE cannot accept responsibility for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.
Missed Deliveries
If Royal Mail is unable to deliver your parcel, it may be left in a safe place, delivered to a neighbour or taken to a local delivery office or collection point.
Please follow the instructions shown in the Royal Mail tracking information or delivery notification.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please check the tracking information first.
If the tracking has not updated or the parcel appears to be missing, contact us at customercare@segastore.uk with your order number. We will investigate the delivery with Royal Mail.
Please do not place a replacement order unless you wish to purchase the items separately.
International Delivery
International delivery options, prices and estimated delivery times will be displayed at checkout where international delivery is available.
Customers are responsible for any import duties, taxes, customs charges or local handling fees imposed by the destination country.
International delivery estimates are not guaranteed and may be affected by customs clearance.
Delivery Charge Refunds
Delivery charges are normally non-refundable.
However, where a customer cancels their complete online order within the statutory cancellation period, the standard outbound delivery charge will be refunded where required by UK consumer law.
If an upgraded or premium delivery method was selected, only the cost of the least expensive standard delivery option offered at the time of purchase will be refundable.
Delivery charges are not refunded when only part of an order is returned, unless required by law.
Please read our Returns & Refunds Policy for full details.
Contact Us
For delivery assistance, contact:
Please include your order number so we can assist you promptly.