One-Year Formal Footwear Warranty
Eligible formal footwear is covered against manufacturing defects for one year from the date of delivery.
Footwear Warranty
Warranty Registration and Claims
Register eligible footwear within 30 days of purchase or submit a claim directly to our customer care team. No third-party warranty account is required.
Six-Month Sports-Shoe Warranty
All sports shoes are covered against manufacturing defects for six months from the date of delivery.
Register Within 30 Days
Warranty registration must be completed within 30 days of purchase. Keep your order number and proof of purchase.
Fair-Use Warranty
Cover applies to manufacturing faults during normal intended use. Normal wear, misuse, accidental damage, incorrect care, unsuitable surfaces and third-party alterations are excluded. Full terms and conditions apply.
This voluntary warranty is in addition to, and does not affect, your statutory rights.
How the Process Works
- Register Eligible FootwearUse the registration form below within 30 days of purchase.
- Keep Purchase DetailsRetain your order number, purchase date and proof of purchase.
- Submit Clear EvidenceDescribe the issue and provide clear photographs.
Register Your Footwear
Warranty Registration
Complete this form within 30 calendar days of purchase. Our customer care team will record the registration and confirm it with you.
Warranty Support
Make a Warranty Claim
Provide the details below. Do not return the product until our customer care team has reviewed your claim and issued instructions.