Delivery & Returns

UK Delivery

Next-day UK delivery is free on orders of £20 or more. UK delivery costs £2.99 on orders below £20.

Orders placed before 2:00 p.m. on a working day will normally be dispatched the same day using Royal Mail Tracked 24. Orders placed after the cut-off, at weekends or on UK public holidays will normally be dispatched on the next working day.

Next-day delivery is our delivery aim and may occasionally be affected by carrier delays, adverse weather, public holidays or circumstances outside our control. Tracking information will be sent when your order is dispatched.

30-Day Returns

You may return an eligible item within 30 days of delivery.

To qualify, the item must be unworn, unused and in its original resalable condition, with all tags, accessories and packaging included. Footwear should only be tried on indoors on a clean, soft surface.

The original shoe box forms part of the product. Please do not attach labels, tape or other materials directly to it; place it inside suitable protective outer packaging.

Return Postage

Return-postage eligibility is determined by the combined value actually paid for the products included in each individual return request, after discounts and excluding the original delivery charge.

• If the combined returned-product value is below £20, the customer is responsible for arranging and paying the return postage.
• If the combined returned-product value is £20 or more, SEGASTORE will provide a free UK return service or prepaid return label.
• Faulty, damaged, incorrect or misdescribed items are returned free of charge regardless of value.

Each return request is assessed separately. Products from the same original order that are returned through separate requests are not combined when calculating eligibility for free return postage.

For example, if an order contains one product costing £19.99 and another product costing £20, returning only the £19.99 product means the customer pays return postage. Returning both products together qualifies for free return postage.

Starting a Return

Contact our Customer Care team before sending an item back. Include your full name, order number, the product or products being returned and the reason for the return where applicable.

We will provide the appropriate return instructions. Returns sent without following those instructions may take longer to identify and process.

Refunds

Once a return has been received and inspected, approved refunds will be issued to the original payment method. Your bank, card issuer or payment provider may need additional time to show the refund after it has been issued.

Original Delivery Charges

Original delivery charges are not refunded on partial returns or returns made under the voluntary 30-day return policy.

Where an eligible complete online order is cancelled within the statutory 14-day cancellation period, the cost of the least expensive standard outbound delivery option will be refunded as required by UK consumer law. Any premium delivery upgrade above that standard cost is not refundable.

Faulty, Damaged, Incorrect or Misdescribed Items

Please contact Customer Care before returning an item if it arrived damaged, you received the wrong item, it was misdescribed or you believe it has developed a manufacturing fault. Include your order number, a description of the issue and clear photographs where possible.

Where an item is confirmed as faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs and provide an appropriate remedy in accordance with your legal rights. This may include repair, replacement, refund or price reduction, depending on the circumstances.

Footwear Warranty

Eligible formal footwear has a one-year warranty and all sports shoes have a six-month warranty, subject to fair use and the applicable terms and conditions. Warranty registration is required within 30 days of purchase.

Review the warranty terms, register footwear or make a claim.

Your Statutory Rights

Our delivery, returns and voluntary warranty policies are provided in addition to your statutory consumer rights and do not limit or exclude those rights.