Return policy

Return & Exchange Policy

At SEGA STORE, we’re committed to ensuring your satisfaction with every purchase. If your order isn’t quite right, we’re here to help!

Returns & Refunds
If you’re not completely happy with your purchase, you can return it for a full refund or exchange within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn , and in their original condition and packaging.
  • Please include your receipt or delivery documents as proof of purchase.

Free Returns on Orders Over £20!

Have questions? Contact us anytime at customercare@segastore.uk —we’re happy to assist you!

Damaged or Incorrect Items

We take great care in packaging your order, but if you receive a damaged, defective, or incorrect item, please contact us immediately. We’ll work quickly to resolve the issue and make it right.

Exceptions & Non-Returnable Items

Some items are non-returnable, including:

  • Custom products (e.g., special orders or personalized items).
  • Personal care products

If you’re unsure about your item’s eligibility, feel free to reach out—we’re happy to help clarify!

Exchanges

Want a different size or color? The quickest way to get what you need is to return the original item and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 2 business days . Please note that it may take additional time for your bank or credit card company to process the refund.

We appreciate your business and look forward to serving you again!

SEGA STORE Team